Our Guarantees

Olymptrade is a licensed and regulated broker by the Vanuatu Financial Services Commission. Olymptrade is committed to providing the highest quality of service. Our clients are covered by deposit insurance and have access to comprehensive support and prompt resolution of any issues concerning their financial interactions with Olymptrade.

Financial Dealer License

About the International Financial Commission (FinaCom)

The International Financial Commission is an alternative dispute resolution center established to protect the interests of individual traders. It promotes transparency, integrity, and client education.

Membership with FinaCom is an honor reserved for companies that constantly and faithfully adhere to these principles. Olymptrade joined the Commission on February 22, 2016.

About Financial Markets Association in Vanuatu

Financial Markets Association in Vanuatu is a self-regulatory body for Vanuatu Financial Dealer License holders.

Legal Aid

Olymptrade clients are entitled to free legal assistance with any disputes they may raise with the broker.

Compensation

Should any wrongdoing be proven on the part of the broker, a trader is eligible to receive up to €20,000 in compensation.

Verifiable Quotes

All market prices quoted on the Olymptrade platform are third-party verified. The data can be accessed at all times so the trader can ensure they are getting the best trade execution.

Contacts:

Financial Commission

[email protected]

Olymptrade

[email protected]

How to contact FinaCom

You should first go to the Help section, contact our Customer Support Team via live chat or email and describe your situation in detail. Our support team will be able to help you solve the issue, and if it requires escalation, they will help you escalate it according to our internal complaint-handling procedure. If your issue wasn't resolved within 35 days or escalated by our Customer Support Team, you can contact our Customer Service Executive team via the email our support agents will provide you with, who will do their best to reply within 24 hours of receiving your message.
If your complaint wasn't resolved through the Customer Service Executive team, you'll receive information about how you can submit your complaint to our Claims Department. You'll need to have verified your account and provide your complaint reference number, which you'll receive from the Customer Service Executive team via email. They will take an in-depth look at your case and work with you to resolve the issue fairly and carefully.
If you have completed these steps of our internal complaint-handling procedure and are not fully satisfied with the solution our specialists have proposed, or the problem has not been resolved, you have the right to file a formal complaint with the Financial Commission within 45 days after the incident occurred. To do this, first follow the guidelines laid out by the Financial Commission, and then you can file an appeal here.

The services on the Website are provided by Aollikus Limited, a licensed financial dealer, company number: 40131, registered address: 1276, Govant Building, Kumul Highway, Port Vila, Republic of Vanuatu. Saledo Global LLC, registered at Euro House, Richmond Hill Road, Kingstown, St. Vincent and the Grenadines, P.O. Box 2897, provides services to clients trading in digital assets and to clients with accounts nominated in digital assets. The companies are fully licensed to perform its activities by the laws of that country.